Wise Payments Company is hiring for Walk-In | Customer Support Specialist | HYD | 28 Feb 2026
About Job Position: As a Customer Support Specialist at Wise you are the first point of contact for our customers. You are a skilled problem solver and customer advocate. You handle complex issues with ownership and empathy across phone, chat, and email – delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wises mission of money without borders.
Interview Details:
- Dates: 28 February ,2026: 10.00 AM – 5.00 PM
- Address: Raheja Mindspace, Building 4, Table Spaces, Hitech City, Hyderabad
✅Main Details:
- Work Location: Hyderabad (Mindspace)
- Work Experience: 2-6 years
- Salary: up to 5-LPA
- Total Vacancies: 100+
- Qualifications: Graduation is not required
👉Mandatory Application for Registration of Interview:
- To be considered for the walk-in interviews on 28 Feb 2026, all candidates must complete the following steps:
- Apply via our Official Careers Link: https://wise.jobs/job/customer-support-specialist-in-hyderabad-jid-2766
- Check your Email: Immediately after applying, you will receive a mandatory Maki Assessment.
- Complete the Assessment: Only candidates who complete and clear this assessment will be shortlisted for the drive.
👉Important Note: Shortlisted candidates will receive a formal interview invite by Friday, 27 Feb. Please ensure you complete the assessment as soon as you apply to secure your slot.
Work Responsibilities:
- Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.
- Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.
- Meet performance targets across KPIs such as resolution rate, quality and handling time.
- Demonstrate advanced product and process knowledge for the assigned region or queue.
- Communicate clearly and professionally, adjusting tone and style based on customer context.
- Maintain accurate records using standardized case-handling processes.
- Follow security and data privacy procedures across all channels.
- Proactively contribute to knowledge sharing, team discussions, and continuous improvement.
- Take responsibility for your own learning and development through performance feedback, Wises Career Map and coaching from Team Leads.
- Embody and uphold Wises values in daily interactions.
Skills & Work Schedule:
- 2 year minimum Customer-facing experience, preferably in fintech, banking, telecom, or global contact centers providing multi-channel support.
- Communication proficiency:
- Fluent in English and the supported language for the role (where relevant).
- Strong English written and verbal communication skills.
- Work Schedule and Flexibility:
- Flexibility in working hours and shifts. This can include morning, evening, weekend, and public holiday shifts when applicable.
- Working hours will be fixed at the start of the month, but activities during the shift can be flexible.