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Salary Expected: Rs. 4.3 to up to 10-LPA
Qualifications: Any Bachelors Degree
About Job Summary:
We are seeking a dedicated and detail-oriented P2M Offline Merchant Onboarding Specialist with mandatory experience in merchant KYC. The role involves end-to-end handling of the offline merchant onboarding process, ensuring compliance with KYC norms, and providing a seamless onboarding experience. Candidates with prior experience in merchant KYC are encouraged to apply. (Note: Internal candidates from MX are not eligible for this role.
Job Position: P2M Offline Merchant Onboarding Specialist
Department: Merchant Onboarding
Location: Bangalore
Employment Type: Full-Time
Key Responsibilities:
- Merchant Onboarding: Handle the end-to-end offline onboarding process for merchants, ensuring all steps are completed efficiently and accurately.
- KYC Verification: Perform detailed checks on merchant KYC documents to ensure compliance with regulatory and internal standards.
- Process Adherence: Ensure all onboarding activities comply with company policies, regulatory guidelines, and established SLAs.
- Coordination: Collaborate with sales teams, business development, and compliance teams to resolve issues and expedite onboarding.
- Process Improvement: Identify opportunities to enhance the onboarding process, reduce TAT, and improve merchant satisfaction.
- Reporting: Generate and share periodic reports on onboarding status, KYC compliance, and key metrics with stakeholders based on the business requirements.
Qualifications & Skills:
- 0- 3 years of experience in merchant onboarding, KYC verification, or a related role.
- Strong understanding of merchant KYC (Domestic) norms and regulatory requirements.
- Excellent communication and interpersonal skills to handle merchant queries and collaborate with internal teams.
- Proficiency in tools like Salesforce or other CRM platforms.
- Ability to work under pressure and meet tight deadlines.
- Strong analytical skills and attention to detail.
Preferred Skills:
- Experience in offline merchant onboarding in a financial service or fintech environment.
- Knowledge of P2M (Peer-to-Merchant) onboarding processes.
- Multi-lingual proficiency.
- What we Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary and comprehensive benefits package.