Phonepe Company is hiring for Operations Associate Jobs 2026 |Apply Online Jobs 2026
Phonepe Company is hiring for Operations Associate Jobs. this is a good opportunity for Engineering Degree candidates to obtain an entry in a multinational company. Find out the details of the posts related to this job, educational qualification, salary, training period, benefits, selection process and other details through this article and Apply Online Now.
Salary Expected: Rs. 4.3 to up to 10-LPA
Qualifications: Any Bachelors Degree
About Job Summary:
We are seeking a dedicated and detail-oriented P2M Offline Merchant Onboarding Specialist with mandatory experience in merchant KYC. The role involves end-to-end handling of the offline merchant onboarding process, ensuring compliance with KYC norms, and providing a seamless onboarding experience. Candidates with prior experience in merchant KYC are encouraged to apply. (Note: Internal candidates from MX are not eligible for this role.
Job Position: P2M Offline Merchant Onboarding Specialist
Department: Merchant Onboarding
Location: Bangalore
Employment Type: Full-Time
Key Responsibilities:
- Merchant Onboarding: Handle the end-to-end offline onboarding process for merchants, ensuring all steps are completed efficiently and accurately.
- KYC Verification: Perform detailed checks on merchant KYC documents to ensure compliance with regulatory and internal standards.
- Process Adherence: Ensure all onboarding activities comply with company policies, regulatory guidelines, and established SLAs.
- Coordination: Collaborate with sales teams, business development, and compliance teams to resolve issues and expedite onboarding.
- Process Improvement: Identify opportunities to enhance the onboarding process, reduce TAT, and improve merchant satisfaction.
- Reporting: Generate and share periodic reports on onboarding status, KYC compliance, and key metrics with stakeholders based on the business requirements.
Qualifications & Skills:
- 0- 3 years of experience in merchant onboarding, KYC verification, or a related role.
- Strong understanding of merchant KYC (Domestic) norms and regulatory requirements.
- Excellent communication and interpersonal skills to handle merchant queries and collaborate with internal teams.
- Proficiency in tools like Salesforce or other CRM platforms.
- Ability to work under pressure and meet tight deadlines.
- Strong analytical skills and attention to detail.
Preferred Skills:
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritize, and manage time effectively
- Should be able to speak in English and Hindi
- 10+2 is Mandatory
- 0 – 1 years of work experience in a customer facing role
- Multilingual skills (spoken + written) in South Indian languages are preferred