cult.fit company Customer Service Officer jobs in hyderabad 2026|Apply Now
Hi friends! cult.fit Company is hiring for Customer Service Officer. this is a good opportunity for Graduation Degree candidates to obtain an entry in a multinational company. Find out the details of the posts related to this job, educational qualification, salary, training period, benefits, selection process and other details through this article and Apply Online Now.
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✅Job Description: The Customer Service Officer (CSO) is the face of the gym, ensuring a seamless and positive experience for members and visitors. They handle inquiries, manage memberships, resolve issues, and maintain a welcoming atmosphere.
✅Skills Required: Customer Service, Operations Management, Customer Handling Skills
Experience: Up to 3 years
Salary: Rs. 3 to 7 LPA Expected.
✅Work Responsibilities:
- Conducting tours for potential members
- Guide new visitors, provide detailed facility tours, introduce trainers, and facilitate trial sessions
- LMS adherence, Membership Renewal & Retention
- Follow up on expired/lapsed memberships, engage members for renewals
- Renewal Net Promoter Score (NPS) – Member Engagement & Satisfaction
- Regularly interact with members, resolve queries, gather feedback, and escalate concerns where necessary
- Member retention rate, Customer satisfaction (NPS), Number of escalations per 100K footfall
- Compliance & Documentation, Ensure compliance with checklists such as Wooqer reporting, safety guidelines, and CRM usage
- Facility & Equipment Maintenance, Monitor cleanliness, report facility issues via ODIN tickets, and ensure timely resolution.
- Handling Issues & Conflict Resolution, Address complaints/escalations related to membership, facility, and equipment | Escalations handled successfully, % class cancellations due to facility issues
- Safety & Compliance | Adhere to fire, safety, and compliance regulations; Ensure timely injury reporting and staff training | Adherence to FLS training, Number of injuries reported timely
- A Day in the Life of a CSO – Morning Opening Duties: Ensure gym cleanliness, readiness, and equipment functionality.
- Member Engagement: Welcome early members, assist with check-ins, answer queries. – Sales & Renewals: Conduct gym tours for walk-ins, follow up on potential memberships. – Admin & CRM Updates: Process renewals, cancellations, and track inquiries.
- Peak Hour Management: Handle member queries, facility concerns, and escalations. – Closing Duties: Ensure facility cleanliness, safety checks, and closing procedures
☑️How to Apply:
Interested and eligible candidates can Apply Online using the link below and the Application Process is completely Online and follow this steps.
- Fill Online Application Form : Visit the official website of Cult.fit company page.
- Fill out your basic details & upload your Resume/ CV : upload your resume/cv & submit the application.
- Before submitting the Application, cross-checking the information yours provided.
- Resume Screening : The Recruitment Team will evaluate Applications based on skills, academics, and previous projects or work experience (if any).
- Assessment Test (if Applicable) :
- Telephonic/ Online Video Interview :
- Final Round (Manager or Technical or HR Interview ) :
- Offer & Onboarding :