Walk-in Tcs Hyderabad Hiring Technical Support Representative Voice Jobs 2026
👉Walk in Interviews:
- Date: 7th February , 9.30 AM – 12.00 PM
- Address: Tata Consultancy Services Ltd. Synergy Park Non Sez, Rapti Non-Sez, C-Wing, Zone 8Gachibowli, Opp DLF Building, Hyderabad – 500032
Openings: 200
Experience: 1-6 years
Location: Hyderabad
Education: Graduate from a reputed university or equivalent experience in a relevant field. Or Undergrad with relevant experience for 18 months (Must Have).
👉Language Requirements & Experience:
- Excellent communication and interpersonal skills Global English to be C1 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).
- EMEA Languages to be C1 or higher for the primary language and English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills is Must have, C1 is good to have).
- Technical Skills Experience (Must have):
- 1 year of experience in troubleshooting Windows, iOS, Android, and MacOS environments.
- Experience of upsell or cross-sell in a technical support setting is preferred.
👉Work Responsibilities:
- First Call Resolution: Efficiently handle customer queries and resolve issues during the first contact wherever possible.
- Deliver exceptional customer experiences that balance technical support and sales objectives.
- Communication Skills (Critical Requirement)
- Exceptional verbal and written communication skills to interact professionally with global customers across multiple channels (phone and chat).
- English needs to be B2 or higher using the CEFR framework. (Excellent Comm Skills must have, C1 is good to have).
- Ability to convey technical information in a clear, concise, and customer-friendly manner.
- Strong active listening and empathy to understand customer concerns and provide effective solutions.
- Skilled in managing tone and maintaining professionalism during challenging or escalated interactions.
👉Technical Skills:
- Provide technical support for a full range of software and technology products products, including troubleshooting, guiding users, and answering ‘how-to’ questions.
- Experience with troubleshooting and resolving issues related to client-server communication, API requests, and web performance bottlenecks.
- Assist in installing and deploying software for licensed users across Microsoft Windows, iPhone (iOS), Android, and Apple MAC OS platforms.
- Cross-selling & Upselling (Good To have we can coach):
- Identify opportunities to recommend complementary products or upgraded services to existing customers based on their needs.
- Engage in consultative selling by understanding customer goals and aligning them with software and technology products’s suite of solutions.
- Meet or exceed targets for cross-sell and upsell conversions while maintaining a customer-first approach.
- Customer Handling & Escalation (Good to Have):
- Case Documentation & Tracking:
- Strong analytical and diagnostic skills:
- Problem Solving